REFUND POLICY
Our Commitment
UltraMedia UK strives to deliver reliable streaming infrastructure. If you experience technical difficulties that prevent reasonable use of our service, we will work with you to resolve the issue or provide compensation where appropriate.
Eligibility for Refunds
Refunds may be considered in the following circumstances:
Table
| Situation | Refund Terms |
|---|---|
| Service completely inaccessible for 48+ hours | Full prorated refund for affected period |
| Technical fault on our end (verified) | Extension or partial refund at our discretion |
| Duplicate payment or billing error | Full refund of overcharged amount |
| Subscription purchased in error (within 24 hours) | Full refund if no usage recorded |
Non-Refundable Situations
We cannot offer refunds when:
- Issues stem from user equipment, internet connection, or incorrect setup
- Account sharing or credential misuse is detected
- Content unavailability is caused by third-party stream sources
- The refund request is made after 14 days of purchase
- Free trial subscriptions
How to Request a Refund
Email support@ultramediauk.co.uk with:
- Your registered email address
- Order/transaction ID
- Detailed description of the issue
- Any relevant screenshots or error messages
We aim to respond within 48 hours and process approved refunds within 5-10 business days to the original payment method.